To request a return, please contact us at returns@valified.xyz.
Right of Withdrawal
Return Policy for EU Member States:
For orders delivered to EU member states, you are entitled to a 14-day return or refund guarantee. This applies regardless of whether the item is damaged, faulty, incorrectly delivered, lost, or simply not as expected. Within this 14-day period, you can return the item as long as it is in its original condition—unworn, unused, with tags attached, and in its original packaging.
Return Policy for Non-EU Member States:
For orders delivered to countries outside the European Union – including non-EU countries in Europe as well as destinations across other continents – the following return and exchange policies apply. This includes, but is not limited to, countries in Europe such as the United Kingdom, Norway, Switzerland, and Croatia; countries in North America including the United States and Canada; countries in South America such as Brazil; countries in Asia like the United Arab Emirates; and regions in Oceania including Australia and New Zealand.
Please see the sections below for more details on return and exchange conditions for these regions.
Exchanges
An exchange is only possible if the item arrived damaged, the wrong item was received, or the package is confirmed as lost by the shipping provider. It will only be accepted after prior approval, and the return address will be provided upon request.
You may request a exchange within 7 days of receiving your order (based on the tracking information). The item must be in its original condition, unworn, unused, with tags attached, and in its original packaging. A copy of the purchase receipt (sent via email) must be included in the return package.
An exchange of the item is only possible if the originally received product was damaged or the wrong item was delivered. In such cases, you can either receive the same product or exchange it for a different item of equal value.
Customers are responsible for the return shipping costs, as we do not provide a prepaid return label. The exchange will be processed once the returned item is received and inspected.
However, once the returned item is received and inspected, we will cover the shipping costs for sending the replacement product to you, free of charge.
Refund
A Refund is only possible if the item arrived damaged, the wrong item was received, or the package is confirmed as lost by the shipping provider. It will only be accepted after prior approval, and the return address will be provided upon request.
You may request a return within 7 days of receiving your order (based on the tracking information). The item must be in its original condition, unworn, unused, with tags attached, and in its original packaging. A copy of the purchase receipt (sent via email) must be included in the return package.
A refund is only possible if the item arrived damaged, the wrong item was received, or if the package was confirmed as lost by the shipping provider. In such cases, the payment will be refunded to the original payment method.
Customers are responsible for the return shipping costs, as we do not provide a prepaid return label. The refund will be processed once the returned item is received and inspected. Please note that we are unable to cover the return shipping costs.
Damages & Issues
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at returns@valified.xyz within 7 days of receiving the order. To assist with the resolution, kindly provide photos of the item and packaging, if applicable. We will promptly assess the issue and guide you through the process of a return for further action.
If the package was confirmed as lost by the shipping provider, you can also request a replacement of the same item.
Refund Process
Once the returned item is received and inspected, we will process the refund or exchange within 5 business days. The refund will be issued to the original payment method. If an exchange is requested, the replacement product will be shipped within 5 business days.
If the package has already arrived in the destination country and is being handled by a local courier, the customer must resolve any loss directly with the local shipping provider.
This return policy is effective as of April 2025 and may be updated at any time without prior notice.
